Exchange Policy

 

Fantasia Florist Exchange Policy

At Fantasia Florist, we want you to be completely satisfied with your purchase. If you need to exchange an item, please refer to our exchange policy below:

  1. Exchange Eligibility

    • Exchanges are allowed within 7 days of receiving your order.
    • To qualify for an exchange, the item must be in its original condition, unused, and with the original packaging.

  2. Exchange for Non-Damaged Items

    • If you wish to exchange a product for any reason other than damage, additional delivery charges will apply for the return and reshipping of the new item.

  3. Exchange for Damaged Items

    • If the item is damaged upon arrival, we offer a free exchange with no additional delivery charges. Please notify us within 48 hours of receiving the damaged product, and we will arrange for the exchange.

  4. How to Request an Exchange

    • To initiate an exchange, please contact our customer service team via [phone number/email]. Be sure to include your order number and a photo of the item (if applicable) to expedite the process.

To initiate an exchange, please contact our customer service team via

  • Phone: (+92) 332 3726351, (+92) 332 3796264
  • Email: info@fantasiaflorist.shop

Thank you for choosing Fantasia Florist. We are committed to providing you with the best quality products and excellent service.